Privacy Policy

1. Company Information

This website is operated by Lomarix, with offices in:

• India: Bangalore, Karnataka 560043
• Europe: Netherlands

For any privacy-related inquiries, contact us at [email protected].

2. Information We Collect

2.1 Information You Provide

When you interact with our website, you may voluntarily provide:

• Contact form submissions: Full name, email address, and organization name
• Demo request submissions: Full name, work email address, and organization name
• Guide request submissions: Name, company name, and email address

We collect only the information necessary to respond to your inquiry or fulfill your request.

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically:

• Analytics data: Pages visited, time spent on pages, referral sources, device type, browser type, and approximate geographic location (country/city level)
• Technical data: IP address, browser type and version, operating system, screen resolution

This information is collected through Google Analytics (measurement ID: G-CRHHRFVHYR) and is used exclusively to understand how visitors use our website and to improve the user experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to inquiries: When you submit a contact or demo request form, we use your information to respond to your inquiry within one business day
• Send requested resources: When you request guides or resources, we use your contact information to deliver the requested materials
• Improve our website: Analytics data helps us understand which content is most useful and how to improve the user experience
• Communicate about our services: We may contact you with information about our products and services relevant to your expressed interest

We will never sell your personal information to third parties.

4. Information Sharing & Third Parties

We share your information only with the following service providers, strictly for the purposes described:

• Web3Forms (form processing): Contact form submissions are processed through Web3Forms' API to deliver form data to our team. Web3Forms does not store your data beyond delivery. See Web3Forms Privacy Policy.
• Google Analytics (website analytics): We use Google Analytics to understand website usage patterns. Google Analytics collects anonymized usage data. See Google Privacy Policy.
• Google Tag Manager (tag management): Used to manage analytics and tracking scripts on our website.

We do not sell, rent, trade, or otherwise share your personal information with any other third parties for their marketing purposes.

5. Cookies & Tracking Technologies

5.1 Essential Cookies

We use essential cookies that are strictly necessary for the website to function properly. These cannot be disabled.

5.2 Analytics Cookies

We use Google Analytics cookies to collect anonymized data about how visitors interact with our website. These cookies help us understand:

• Which pages are most visited
• How long visitors spend on the site
• How visitors navigate between pages
• Which channels drive the most traffic

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete cookies that have already been set. Please note that disabling cookies may affect the functionality of our website.

6. Data Retention

We retain your information for the following periods:

• Contact form submissions: Retained for up to 24 months after your last interaction with us, or until you request deletion
• Analytics data: Google Analytics data is retained for 14 months, after which it is automatically deleted

You may request deletion of your personal data at any time by contacting us at [email protected].

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can request that we correct any inaccurate personal data
• Right to erasure: You can request that we delete your personal data
• Right to restrict processing: You can request that we limit how we use your data
• Right to data portability: You can request your data in a machine-readable format
• Right to object: You can object to our processing of your personal data
• Right to withdraw consent: Where processing is based on consent, you can withdraw consent at any time

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

EU/EEA Residents

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR). Lomarix operates from both India and the Netherlands, and we are committed to complying with applicable data protection regulations. You have the right to lodge a complaint with your local data protection authority.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/TLS) for all website interactions
• Secure form processing through trusted third-party services
• Access controls to limit who can view personal data within our organization
• Regular review of our data collection and storage practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Lomarix operates from India and the Netherlands. Your information may be transferred to, stored, and processed in these locations. By using our website and submitting your information, you consent to such transfers.

Where personal data is transferred from the EU/EEA to India, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

10. Children's Privacy

Our website and services are designed for business professionals and are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected] and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Effective" date at the top of this page. We encourage you to review this page periodically for the latest information on our privacy practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• India Office: Bangalore, Karnataka 560043, India
• Europe Office: Netherlands

We will respond to all privacy-related inquiries within 30 days.