The IT Operations Center That Never Sleeps
Lomarix Sentinel autonomously triages, diagnoses, and resolves IT incidents — and gets smarter every single night. No more L1/L2 bottlenecks. No more lost institutional knowledge.
IT Support Doesn't Scale
L1/L2 support is expensive, slow, and knowledge walks out the door every time an engineer leaves.
Tickets Queue Up Faster Than Humans Can Clear Them
Password resets, cache clears, batch job restarts — repetitive tasks consume your best engineers' time, leaving complex issues unresolved.
Knowledge Walks Out the Door
When your senior engineer leaves, their mental playbook — the one that knows "this server needs XYZ when it misbehaves" — leaves with them.
SOPs Exist But Nobody Reads Them
Your runbooks and SOPs are written, filed, and forgotten. When an incident hits, engineers troubleshoot from memory instead of following the documented procedure.
L1/L2 Is 60% of Your IT Budget
The majority of your IT support spend goes to low-complexity, high-volume tickets that follow predictable patterns — the perfect target for automation.
From Incident to Resolution — Autonomously
Sentinel's 7-module pipeline handles the complete incident lifecycle.
Triage
AI classifies the incident type, priority, and routes to the right team. ITSM ticket created immediately — humans always have a handle.
Diagnose
Retrieves matching SOPs from Cortex using semantic search. Finds the most relevant resolution procedure from your knowledge base.
Decide
3-step confidence engine: mathematical baseline + LLM critic + tenant thresholds. High-risk actions always require human approval.
Approve
Microsoft Teams adaptive cards or dashboard approval. 24-hour expiry with automatic escalation.
Execute
Only pre-approved runbooks can be executed. The AI selects from a closed set — it cannot invent actions without approval. Sandboxed, safe, auditable.
Resolve
ITSM ticket updated. Notifications sent. Complete chain-of-thought recorded. Every action traceable from start to finish.
Learn
Every night: review closed tickets → evaluate resolution quality → enforce documentation standards → convert excellent resolutions into SOPs → feed into Cortex.
Purpose-Built for Enterprise Operations
L1/L2 Support Automation
Auto-resolve password resets, account unlocks, cache clears, and batch job restarts. Escalate complex issues with full context.
- 60-80% reduction in L1/L2 handling time
- Every resolution becomes institutional knowledge
- Engineers freed for complex, high-value work
Automatic Carrier Change & Health Monitoring
Monitor vehicle telematics, detect anomalies, and execute automatic carrier changes and system health interventions.
- Real-time fleet system monitoring
- Automated diagnostic and correction workflows
- Integration with fleet management platforms
Peak-Time Incident Triage
During Black Friday and peak sales, incident volume spikes 10x. Sentinel handles the surge without adding headcount.
- Instant triage during traffic spikes
- Automatic restarts and cache clears
- Priority-based escalation for revenue-impacting issues
CI/CD Pipeline Recovery
Jenkins build failures, stuck queues, and CI/CD pipeline issues are automatically detected, diagnosed, and resolved.
- Proactive Jenkins monitoring
- Automated build restart and queue management
The ROI of Autonomous IT Operations
Faster Resolution
Tickets that took hours now resolve in minutes — autonomously.
Always-On Operations
No shift changes, no coverage gaps, no "wait for Monday."
Smarter Than Yesterday
Every resolved ticket becomes a lesson. Sentinel gets better while you sleep.
Sandboxed Execution
AI can only execute pre-approved actions. No improvisation, no surprises.
Every Ticket Your Human Resolves Is a Lesson Your AI Learns
Sentinel doesn't just automate today's incidents — it learns from them, so tomorrow's incidents resolve faster. The longer you run it, the more autonomous it becomes. That's the compounding advantage.
See Sentinel in ActionPowered by the Lomarix Platform
Ready to Automate Your IT Operations?
See how Sentinel can reduce your L1/L2 costs while building institutional knowledge that never leaves.